adventures included vikor

Tech Support Specialist | Rapid City

Position: Tech Support Specialist

Rapid City, SD

Full-Time | Hourly

The Technical Support Specialist is responsible for assisting with technical issues or questions relating to cell site issues and resolutions. Their duties include taking phone calls from employees or communicating with them through messaging platforms, helping diagnose technical issues over the phone and speaking with them about cell site readings.

General Responsibilities

• Provides technical support—identifying, investigating, and resolving users’ problems with cell

sites.

• Pull current readings including VSWR, RTWP, and CPRI levels for crews on site.

• Pull Radio Head information for Project Managers when we receive new tickets.

• Assist crews in repairing issues found on cellular sites across the United States.

• Assist crews on site troubleshooting lighting systems and other issues that crews come across on

sites.

Required Knowledge, Skills and Abilities

• Deadline driven with excellent organizational skills.

• Self-starter with ability to take initiative and be an independent thinker.

• Ability to define processes and procedures as well as initiate tasks related to job requirements.

• Maintains the highest levels of integrity and confidentiality regarding company information.

• Must have strong interpersonal, oral, and written communication skills.

• Must be capable of following wiring diagrams and RF Plumbing diagrams.

• Must be able to complete tickets per call received by the crews.

The VIKOR Culture

We believe people do their best work when they feel heard and supported. That is why we strive to live

out our values of UNITY, DEDICATION and ELEVATION every day. Our employees experience an

environment centered on respect, allowing them to perform at their highest level.

VIKOR specializes in commercial tower construction, maintenance, and service work for the wireless,

utility, and wind energy industries. With offices in Sioux Falls, SD; Rapid City, SD; Pleasant Grove, UT; Tulsa, OK;

Denver, CO; Missoula, MT; Bismarck, ND; Phoenix, AZ; and Albuquerque, NM, our geographic footprint

spans from the Great Plains to the Mountain States.

Apply Now

For more information contact Human Resources at ctucker@vikor.com or call (605) 331-6972.